Help & Support

Help & Support

WHAT IS MY CAP SIZE

Head Circumference 20’’, front to nape 12’’, ear to ear 12'' = SMALL

Head Circumference 22’’, front to nape 13.5’’, ear to ear 13.5'' = MEDIUM

Head Circumference 24'', front to nape 14''- 14.5’’, ear to ear 14''-14.5'' = LARGE


HOW TO PAY!

Once Items are added to cart, it's time to pay.


There are up to 2 different choices you can make.


If you have a paypal account then click on "check out with PAYPAL" box. It will allow you to log in and all your info will come up where you can finalize payment and your shipping address. After that, it will reroute you back to our final check out page for confirmation..


 If you don't have a PAYPAL account then choose this option. Click on PROCEED TO CHECKOUT in the black box. With this option you are allowed register a profile and checkout or checkout as a guest, after that you will enter billing, shipping method and now for the payment information.


WHAT ARE YOUR BUSINESS HOURS?

Monday- Friday 9:30 am to 4pm EST

We are closed on Saturdays and Sundays.


HOW DO I PROCESS AN INTERNATIONAL ORDER VIA YOUR WEBSITE?

If you are having trouble processing your international order through our website please give us a call and someone will  gladly assist you.


WHY SHOULD I ORDER YOUR CUSTOM CLOSURE?


Our closures are the most natural looking closures on the market.


1. Our custom closures are made to match your hairline.

2. Undeniable wigs will match your scalp color for the most natural and seamless blending. All you have to do is send us a pic of your forehead to [email protected]

3. You can choose the hair density on your custom closure.

4. You can choose how wide and deep you want your part.

5. Our custom closures are silk base.

6. A photo of your custom closure is sent to you for approval before it ships.


WHAT IS LUSCIOUS AND NATURAL WIGS?

 Our LUSCIOUS AND NATURAL WIGS Collection features the most natural looking wigs in the market. LUSCIOUS is high density 400 and NATURAL density is 300.  Every wig from both collection is customized and handmade for each individual. Our wigs are made with 100% virgin unprocessed hair. Undeniable wigs offers the best quality virgin hair on the market so your wig will be long lasting and versatile. Wigs from both collection blend effortlessly with all hair textures. Our glue less cap has a unique construction that allows for easy and seamless blending. Our U-part and full lace wigs can be worn in a high ponytail and parted anywhere, giving you countless styling options from everyday hairstyles to glamorous weekend looks. Our Curly U-part and full lace wigs rich and bouncy curls that can be styled in a variety of ways to achieve different looks. All Swiss top lace completes come with bleached knots and trained part. All silk top completes have a defined part and are made to match your scalp color. Our wigs come ready to wear.


WHAT IS VIRGIN HAIR?

Virgin Hair is hair that has not been dyed, bleached, permed, straightened or chemically treated in any way. All of our hair is in its natural state when cut and guaranteed to be in correct cuticle alignment.


OUR RETURN POLICY

Please ensure that you thoroughly inspect your hair prior to using and installing your elegant wig.

We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair available. All products we offer on this website are custom made to your preference therefore, there are NO RETURNS, EXCHANGES ONLY. NO EXCEPTIONS. All exchanges must be approved by emailing or calling. For exchanges, the items must be mailed in its original condition with an invoice and a Undeniable wigs code (UWC) obtained by emailing us at [email protected]


Any item that has been altered chemically or physically no longer qualifies for an exchange. These alterations may include and are not restricted to coloring, perming, bleaching, cutting, blow drying, washing, brushing, and combing. The item or items being exchanged must be unopened, unaltered, unworn, undamaged and all tags and packaging must be intact.

Items meeting the above conditions may be exchanged within 7 days of the original receipt.


IMPORTANT:

ALL WIGS, CUSTOM DYED ITEMS AND CUSTOM CLOSURES ARE FINAL SALE.


HOW DO I MAINTAIN MY CUSTOM CLOSURE

Balding on your closure is caused by excessive tension on the hairs, this includes brushing, forceful or vigorous pulling. The hairs on a silk based custom closure are placed individually so please handle with care to avoid balding. A bald closure cannot be fixed it will have to be replaced, so please always wash, comb and style with care to ensure the durability of your closure.


WHAT ARE CUSTOM CLOSURES?

Tired of heat damage to your hair? Having trouble blending, bald spots, thinning edges and breakage? Then you will love Undeniable wigs Custom Closure as the best alternative.

Closures are a circle or square shaped lace that has hair attached to it, so it can be used on the top or side of your head in order to make your extensions look more natural when wearing a full head of weave. Undeniable wigs Custom closures are versatile, natural-looking, limitless color options, require little or no maintenance, no worries about heat damage, seamless blending and more.

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